If you’ve spent any time investigating local HVAC companies, you may have seen or heard the term “Lennox Premier Dealer” and wondered what it means. This is actually a prestigious term that’s only applied to HVAC professionals that have gone the extra mile to provide a high level of service to customers. If you choose a Lennox Premier Dealer to work on your heating and cooling equipment, you can be sure that you will get a first rate service. Let’s take a closer look at what it means to be a Lennox Premier Dealer.
The Lennox Premier Dealer Program
If an HVAC company wants to enroll in the Lennox Premier Dealer program, they must meet strict criteria. As an example: at least ten of the recent customer reviews must have a score of at least 4.0 to be considered for the program. The process is overseen and approved by a Lennox district manager, and if verified, the HVAC company is enrolled in the program. This allows the HVAC company to use Lennox marketing tools, and they are searchable on the Lennox dealer network.
The process doesn’t end there. In order to retain Lennox Premier Dealer status, the customer satisfaction score cannot fall below 4.0 at any time. This allows Lennox to determine which HVAC companies they can work with to improve the quality of work and levels of customer satisfaction. If the level of customer satisfaction falls or there are other problems, the HVAC company will be suspended from the Lennox Premier Dealer program.
It’s also important to understand that an HVAC company pays Lennox to be a part of the Lennox Premier Dealer program. This does offer significant benefits to the company, but it also demonstrates a level of dedication to service. After all, the criteria for enrollment in the program and continued support does rely on the HVAC company maintaining high standards. The last thing that a high quality manufacturer like Lennox needs is a disreputable HVAC company making them look bad to their customers. This is another reason why you should look for a Lennox Premier Dealer when you need to service, repair, and install Lennox heating and cooling equipment.
Training and Certification
Any HVAC company that’s a Lennox premier dealer will have technicians that are trained to a high standard and fully certified to work on your system. This means that their HVAC technicians are capable of carrying out routine maintenance, repairs, and full installations to a high standard. This is extremely helpful if you have Lennox equipment in your home, but these skills are also applicable to many other types of heating and cooling equipment.
This includes ongoing training to ensure that the technicians are kept up to date with all of the latest technology. The heating and cooling industry is a fast moving field, and improvements in functionality and energy efficiency are always advancing. To maintain its Lennox premier dealer status, an HVAC company must schedule 40 hours of dedicated training annually.
When an HVAC company joins the Lennox Premier Dealer program, they get access to the Lennox Pro website. This is an extremely useful resource for every Lennox product, and for many HVAC companies, it’s invaluable. The Lennox Pro website has eTools and learning resources to train HVAC technicians on Lennox equipment. These resources are constantly updated to ensure that technicians in the program have the latest information on every Lennox product.
Ordering Parts and Supplies
As a member of the Lennox Premier Dealer program, an HVAC company has access to the Lennox Pros website for ordering parts and supplies. When you need a spare part for your Lennox HVAC system, it’s important to use genuine parts. Cheaper options are an inferior alternative; they are less efficient and more likely to fail when you need them most. This makes generic or even counterfeit parts and supplies a poor option in the medium to long term. Cheaper parts can even cause damage to other components in your HVAC system, leading to an expensive repair bill. Working with a Lennox Premier Dealer ensures that they will be able to order and use genuine Lennox components in your HVAC system.
Offering a Premium Service
The best HVAC companies work hard to offer their customers the best customer service. This means that they make the best efforts to understand their client’s needs and make every effort to ensure that they are met. A Lennox premier dealer has proved that they have an excellent track record in customer service. This includes training that exceeds the comfort levels expected by new and returning customers. This dedication to a premium level of service helps to improve the Lennox brand, and it gives the customers peace of mind.
Satisfaction 100% Guaranteed
One of the best things about the Lennox Premier Dealer program is the dedication to offering 100% satisfaction. Any HVAC company enrolled in the program has access to the best Lennox services and products to ensure that the customer gets the Lennox experience that they are searching for. If you’re investing your money in Lennox HVAC equipment, you need to be confident that you’re going to be taken care of.
As a Lennox Premier Dealer, we can work with our residential and commercial customers with absolute confidence. If you need a Lennox unit serviced, repaired, or installed at your home or business, we have you covered. We offer comprehensive services for every Lennox product, and we work hard to make our customers happy. Thanks to the training and support offered by the Lennox Premier Dealer program, we are ready to work on your Lennox heating and cooling systems.
If you’re interested in installing a new Lennox HVAC system or you simply need some maintenance, we can help. Lennox is a high quality brand; if you’re going to invest in Lennox equipment, it makes sense to use a Lennox Premier Dealer. If you want to learn more, contact us for expert help and advice today.