HVAC Customer Service: Don't Settle for Less Than the BestAsking someone to enter your property to work on your heating and cooling systems requires a lot of trust. That’s why you should expect the highest standards from the HVAC contractor you hire to work in your home or business. Whether it’s time to have your ducts cleaned or your furnace replaced, you and your equipment should be treated with great care and respect. You’ve put a lot of time, money and effort into your home, so you deserve nothing less than the best. 

By reading reviews and asking for referrals, you’ll discover what values a business holds. A company with excellent HVAC customer service will:

  • Have honest pricing no matter what kind of service you request. An honest contractor will never try to sell you unnecessary equipment or charge you for their own mistakes.
  • Give your unique requests special attention. Quality contractors will be flexible to your needs because each situation is different. When you have special needs, you need to make sure they’re fully addressed.
  • Always treat you in a friendly way. Working with someone who is silent or quick to anger can be very frustrating. You want a professional that will listen whether you need to prevent water heater corrosion or reduce your energy bills.
  • Finish every project in a prompt manner. You rely on your heating and cooling to stay comfortable, so it’s important that your contractor is able to complete any necessary work on your system quickly and correctly. They should always arrive on time as well.
  • Provide quality maintenance for reliable heating and cooling. With an HVAC maintenance agreement, there’s little reason to worry about your air conditioner or heater breaking down when you need it most.

When you find a contractor with these qualities, you’ll be sure to gain some peace of mind. If you’d like more information about great HVAC customer service or other issues related to home comfort, don’t hesitate to contact us at Around the Clock Air Conditioning and Heating, Inc. We’ve been repairing, maintaining, and installing heating and cooling systems in the Los Angeles area since 1967.

Our goal is to help educate our customers in Los Angeles, North Hollywood and surrounding areas about energy and home comfort issues (specific to HVAC systems). For more information about HVAC customer service and other HVAC topics, downloadour free Home Comfort Resource guide.

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